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Social media care becoming a new customer service channel
See on Scoop.it - Future of Customer CareCustomer service is usually associated with a bad experience with a product or service of a business.
Andrew Ranson’s insight:build and manage your social identity intentionally. ORM is critical
See on examiner.com -
The Insourcing Boom - The Atlantic
See on Scoop.it - Globalization 2.0After years of offshore production, General Electric is moving much of its far-flung appliance-manufacturing operations back home. It is not alone.
Andrew Ranson’s insight:Truly an excellent article. Well worth the read.
See on americanmillrat.tumblr.com -
Beggar Thy Currency Or Thy Self? by Mohamed A. El-Erian - Project Syndicate
See on Scoop.it - Globalization 2.0One need not be an economist to figure out that, while all currencies can depreciate against something else (like gold, land, and other real assets), by definition they cannot all depreciate against each other.
Andrew Ranson’s insight:Broader risks of currency depreciation…
See on project-syndicate.org -
The Tijuana Connection, a Template for Growth
See on Scoop.it - Globalization 2.0How can we revive American manufacturing and create thousands of good jobs? Build in Mexico. (how is ‘quick-sourcing’ any better than ‘out-sourcing’?
Andrew Ranson’s insight:Will this be the route American manufacturers pursue?
See on nytimes.com -
boiling water in a radically new way…
Rice unveils super-efficient solar-energy technology
Rice University scientists have unveiled a revolutionary new technology that uses nanoparticles to convert solar energy directly into steam. The new “solar steam” method from Rice’s Laboratory for Nanophotonics is so effective it can even produce steam from icy cold water. Details of the solar steam method were published online today in ACS Nano. The technology’s inventors said they expect it will first be used in sanitation and water-purification applications in the developing world.
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“ Freestylers enter a “flow” state, which researchers described as a “complete immersion in creative activity, typified by focused self-motivation, positive emotional valence and loss of self-consciousness.” Their creative gate is wide open.
“It’s the absence of attention,” said [researchers]. “When the attention system is partially offline, you can just let things fly and let things come without critiquing, monitoring or judging them.” “It’s almost like you’re able to think faster. … You’re able to incorporate multiple perspectives without thinking about it.”
”— Neuroscientists study freestyle rap to better understand how creativity works, with findings echoing the principles of this 1939 “technique for producing ideas” (via explore-blog)(via explore-blog)
